Return/Exchange Policy
Each piece of jewelry is crafted with great care and love for handmade artistry.We want you to be fully satisfied with your purchase. However, since many of our products are made to order, specific return terms apply.
🔹 Ready-to-Ship Products
For items that are in stock and ready to ship (not custom made):
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Returns are accepted within 14 days from the date of delivery.
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The item must be returned unused, in its original packaging, and in perfect condition.
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Return shipping costs are the responsibility of the customer.
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Refunds will be processed within 5 business days after the returned item is received and inspected.
🔹 Custom Made / Personalized Products
Items made specifically for you (custom made) cannot be returned or exchanged, in accordance with EU Directive 2011/83/EU on distance selling.
This includes:
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Made-to-order products (e.g. specific ring sizes, custom color combinations).
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Special requests or personalized items.
⚠️ By purchasing a custom product, the customer agrees that the order cannot be canceled, returned, or exchanged once confirmed.
🔹 Defective or Damaged Items
If you receive an item that has been damaged during transit or has a manufacturing defect:
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Please contact us within 3 days of receiving your order.
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Send us photos and a description of the issue via our contact form.
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We will arrange a replacement or a full refund at no additional cost to you.
🔹 How to Initiate a Return
To begin a return process, please contact us via our contact form.
📌 Note: Because all our jewelry is handmade, slight variations in color or shape may occur compared to the product photos. These natural differences are part of each item’s uniqueness and not considered defects.
